FAQS

Find answers about our gemstones materials, care, shipping and the details behind the pieces we create.

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Frequently Asked Questions

Most asked

Do you have a physical store?

We attend the legendary Salamanca Markets in Hobart, Tasmania every Saturday. You'll find us at site 259 under the big trees.

How long will it take to receive my order?

All orders leave our little studio within 24hrs (on business days). Once dispatched, allow 2-6 business days for standard shipping or 1-3 business days for express shipping Australia Wide.

What bracelet size should I order?

Using a piece of string, measure around your wrist. Choose the size closest to that measurment. If you do choose the wrong size you can always exchange it for the smaller/larger size.

Do you do custom work?

We are a very small team here, so due to time management we are unable to faciliate any custom work.

What is your exchange/return policy?

We want you to feel completely happy with the piece you choose. We do not offer refunds, but we are more than happy to exchange your piece whether that's due to change of mind, needing a different size, or simply that another piece is calling you. Refer to our Exchanges and Returns page for more info.

PRODUCT QUESTION

Where is the Jewellery made?

Every piece of jewellery is made by us from our little studio in Tasmania, Australia.

Do you use natural stones?

Yes. Every piece of jewellery is crafted from real, natural gemstones.

What elastic do you use?

We use a very specific industrial strength jewellers elastic. This material is chosen for its durability and strength.

How do I care for my Headless Nation jewellery?

You'll find a "Product Care" tab on each jewellery listing sharing the care recommendations for the piece.

ELASTIC BRACELETS: We suggest not wearing your jewellery in hot water. We use an industrial strength jewellers elastic and it is extreamly strong, but over time hot water may cause it to weaken. Our Sterling Silver range can be worn in cold water/the ocean. We suggest all other metals and collections do not come into contact with water to allow for the longevity of the metals.

DAINTY JEWELLERY: Our sterling silver dainty collections can be worn in the water/shower/ocean. Please note the little crimps used on these pieces are Tibetan Silver and will eventually change to a copper colour.

SHIPPING QUESTIONS

How long will it take to receive my order?

All orders leave our little studio within 24hrs. Once dispatched, allow 2-6 business days for standard shipping or 1-3 business days for express shipping Australia Wide.

Please refer to our shipping page for more info.

How much does shipping cost?

AUSTRALIA WIDE:
Standard shipping: $10
Express Shipping: $15

NEW ZEALAND:
Standard Shipping: $15

Please refer to our shipping page for more info.

Do you offer free shipping?

Free shipping is available for all orders over $149 Australia Wide.

Do you ship to PO Boxes/Parcel Lockers?

Yes, we can absolutely ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

PAYMENT QUESTIONS

What payment options do you offer?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay & Afterpay.

Do you offer instalment payment options?

Afterpay is available at the checkout.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

CONTACT QUESTIONS

How can I contact you?

Please feel free to get in touch with us, we are happy to assist you however we can. Fill out the form on our Contact page, or email us headlessnation@gmail.com

Please note we do not constantly monitor Facebook messenger/Instagram messages. Email or our contact form is the fastest and best way to contact us.